For Umrah visa, you need a valid passport with at least 6 months validity, 2 recent passport-size photographs with white background, completed visa application form, proof of vaccination as per current Saudi requirements, and a mahram certificate for women under 45 traveling without a male guardian.

We recommend submitting all required documents at least 30-45 days before your planned departure date. This allows sufficient time for visa processing and addressing any potential issues that may arise.

Yes, room upgrades are possible subject to availability. Please contact our customer service team at least 15 days before departure to request an upgrade. Additional charges will apply based on the room category and hotel.

The standard baggage allowance is 30kg for checked baggage and 7kg for hand luggage. However, this may vary depending on the airline. Detailed information will be provided in your travel documents approximately one week before departure.

No, travel insurance is not included in the package price. We strongly recommend purchasing comprehensive travel insurance that covers medical emergencies, trip cancellation, and baggage loss. We can assist you in obtaining suitable travel insurance at an additional cost.

Our cancellation policy is as follows:

• 60+ days before departure: Full refund minus ₹10,000 administrative fee
• 45-59 days before departure: 75% refund
• 30-44 days before departure: 50% refund
• 15-29 days before departure: 25% refund
• Less than 15 days before departure: No refund